Privacy & Cookie Policy
Last updated: 03/07/2026
1. Who we are
Rove Building Consultancy Ltd (“Rove”, “we”, “us” or “our”) is a building surveying company providing professional surveying, consultancy and project management services. We are the data controller for personal information collected through our website.
Registered office: 40 West View Road, Keynsham BS31 2UA. Email: hello@rovebc.co.uk.
This policy explains how we collect, use, store and protect personal data when you use our website or contact us. We aim to handle personal data lawfully, fairly and transparently in accordance with the UK GDPR and the Data Protection Act 2018.
2. Personal data we collect
We collect personal data that you voluntarily provide, for example through a contact form, enquiry form, email or mailing list sign-up. This may include your name, email address, telephone number, property address or location, enquiry details and any other information you choose to provide.
We may also collect limited technical or analytics information about website use, such as pages visited, device or browser information and approximate location. Where analytics cookies or similar technologies are used, they are managed through the website’s cookie controls.
We do not collect payment details through the website.
3. How we use personal data
We use personal data to respond to enquiries, provide quotations or information about our services, arrange surveys, inspections or site visits, manage client communications, keep appropriate business records and improve our website and services.
Our lawful bases for processing are legitimate interests, where we need to respond to enquiries and provide professional services; consent, where you sign up to marketing or submit information where consent is required; and legal obligation, where records must be kept for legal, regulatory or accounting purposes.
We do not use your personal data for automated decision-making or profiling. We will only contact you for marketing purposes where you have given consent, and you can withdraw that consent at any time by contacting us.
4. Sharing personal data
We do not sell, rent or trade personal data. We may share information only where necessary with trusted professional partners, subcontractors or service providers directly involved in delivering a requested service, such as accredited assessors, website or email providers, or with legal or regulatory authorities where required by law.
Any third party that handles personal data on our behalf is expected to keep it secure and use it only for the agreed purpose.
5. Security and retention
We take appropriate steps to protect personal data and restrict access to authorised personnel. However, information sent online cannot be guaranteed to be completely secure, so you provide information through the website at your own risk.
We keep personal data only for as long as needed to deal with your enquiry, provide services, maintain records and meet legal, regulatory or professional obligations. Data that is no longer required will be securely deleted.
6. Cookies and analytics
Cookies are small files placed on your device to help a website work, remember preferences or understand how it is used. Our website may use essential cookies needed for the site to function and non-essential cookies, such as analytics or preference cookies, where permitted and managed through the website’s cookie controls.
Our website is built and hosted using Wix and may use tools such as Google Analytics or web fonts. Analytics information is used to understand website performance and improve user experience. Non-essential cookies are only used where consent has been given or where a lawful exception applies.
You can manage or withdraw cookie preferences at any time using the cookie controls on the website or through your browser settings. Blocking or deleting cookies may affect how some parts of the website work.
7. Your rights
Under UK data protection law, you may have the right to access the personal data we hold about you, ask us to correct inaccurate or incomplete data, request deletion, object to or restrict processing, withdraw consent and lodge a complaint with the Information Commissioner’s Office.
To exercise your rights, please contact us at hello@rovebc.co.uk. You can contact the Information Commissioner’s Office through its website at https://www.ico.org.uk.
8. Links, children and policy updates
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
Our website is not intended for children. Anyone under 18 should have consent from a parent or guardian before providing personal information.
We may update this policy from time to time. Any changes will be published on this page with the updated date shown above.